Privacy Policy

Second Wind AI, Inc. ("Second Wind," "we," "us," or "our") provides The Control Layer for Agent-led Buying: infrastructure that helps companies improve how they are represented, cited, and recommended in buyer-facing AI systems. This Privacy Policy explains how we handle personal information on secondwind.cloud and in our customer platform.

Depending on how you interact with us, we may collect:

• Contact details you submit through forms (name, email, company, message content)
• Audit and waitlist submissions, including business context you choose to share
• Account and billing information for platform customers
• Usage data from our website and platform (pages viewed, features used, session metadata)
• Technical data such as IP address, browser type, device identifiers, and referral source
• For deployed customer environments: agent and crawler telemetry, citation and monitoring outputs, and configuration data needed to operate the Reference Layer, Diagnostic Engine, Monitoring & Attribution, and Agent-to-Agent Sales systems

We also use publicly available business information and customer-provided materials to support AI representation analysis, monitoring, and optimization workflows described on our site and in customer agreements.

We use collected information to:

• Provide, operate, and improve the Second Wind platform and AI Surface deployments
• Respond to inquiries, audits, demos, and support requests
• Run monitoring, diagnostics, attribution, and agent telemetry for customers
• Send product updates, operational reports, and marketing communications where permitted
• Analyze site and product usage to improve performance and user experience
• Maintain security, prevent abuse, and comply with legal obligations

Where applicable law requires a legal basis, we process personal data based on contract performance, legitimate interests (such as operating and improving our services), consent where required, and compliance with legal obligations.

We may share information with:

• Service providers that host infrastructure, process analytics, deliver email, or support payments
• Professional advisors where reasonably necessary
• Authorities when required by law or to protect rights, safety, and security
• A successor entity in connection with a merger, acquisition, or asset sale

We do not sell personal information.

We retain information for as long as needed to provide services, meet contractual obligations, resolve disputes, and comply with law. Retention periods vary by data type and customer relationship.

We use administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure.

We may process and store information in the United States and other countries where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing, and to receive a portable copy of your data. You may also withdraw consent where processing is consent-based and lodge a complaint with a supervisory authority.

To exercise these rights, contact us at sales@secondwind.cloud. We may need to verify your identity before responding.

Our website uses cookies and similar technologies, including Google Analytics and Vercel Analytics. See our Cookie Policy for details and browser controls.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date above.